I need a lot of service. While this sounds kind of dirty, if you really want to make me swoon, fix my dishwasher. Or screen door. Or take the storm window off and clean the insulation foam stuck to the middle of the dining room window that’s been there for ten years. Then put the storm window back on. Clean them both, first.
Jan 3, 2023·edited Jan 3, 2023Liked by Marjie Alonso
You made my morning giggles chaotic!!!! :) Gotta love service people/techs/field reps........especially Comcast when they send 3 different techs out to "fix" the same issue and 2 say can't be done and the last one tells me "piece of cake" - - - keep on writing, Marjie!!!! Your stories are FABULOUS!!!
Loved this. Only yesterday it took me 28 minutes to disconnect one part of my ATT service, my home phone line, which had not worked for 2-3 months despite modem resets. Online cancelation was not an option.
Feb 4, 2023·edited Feb 4, 2023Liked by Marjie Alonso
when something went wrong with a thingy on the pole, and the pole turned out to be condemned by City Light as too rotten to climb, Comcast ran my cable through three neighbor's gardens to a not-rotten pole about a long block away. This was maybe 4 years ago. When City Light replaced the pole about a year later, Comcast said "we can't climb that kind of pole." When I switched to fiber optic with them about a year ago, they said "we still can't climb that kind of pole." So I have fiber optic up to a pole three long gardens away and then regular old cable for the rest of the journey. I still get pretty good speed.
Then City Light cleared the brush and trees on the hillside behind all those yards and cut the cable. In the fullness of time someone came out and said "we still can't climb the pole" and solved the issue by changing the long cable to one colored orange. Presumably this will alert City Light not to cut orange things buried under piles of blackberries and ivy.
I asked the supervisor WHY they can't climb the pole? No one is "certified" to climb that kind of pole (fiberglass, I think). What does it take to get "certified?" Learn to use a kind of device available on Amazon to climb all sorts of things (a kind of "hitch me up" thing.) Why doesn't someone learn? Well, Comcast doesn't have one of those devices. Why not?
The supervisor said because Comcast won't buy them. Even off Amazon, I guess. He promised me he'd figure out how to get one. That was early December. I'm still waiting.
The only other fiber optic available for my house is a company whose service is so bad said it couldn't fix my non-functioning cable for three weeks. So with Comcast I still at least have garden-based cable and somewhat faster fixes.
We moved from Eastern Massachusetts to Coastal South Carolina in 2001. If it makes you feel,any better the cable situation is the same here. Horrible service, constant cable outages, no one at Spectrum gives even a hint of a s- -t
Merveilleux! I now thank the reps. for the torture sessions, as I need discipline and abuse to firm up my determination not to " lose my s**t" when the cloying patronizing, ineffective, incomprehensible jargon fills my ears!
Snort-inducing verbal drugs as usual from the master.
Listen, there's someone I want you to know about- a really cool chick called Andrea who has her own small business making awesome teas. Most of them are inspired by, and named for, some fanbase/nerd-dom or other (such as my favorite, Wookie Cookie, a black tea with fig and other elements); others are without commercial association, but rather are simply delicious and/or useful, such as the carefully researched herbal blend called "Not Today, Satan" which is aimed at relieving menstrual symptoms.
She's passionate about tea, unapologetically snarky in her naming conventions, and was delightfully prompt in responding to my wee-hours invitation to chat via email about literature. I'm dropping her a line about you, too. I don't have any clear goal in putting you on each other's radar, but you seem to share some key overlapping interests and vibes, and I have a similar kind of adoring respect for both of you, and it just seems right that you should know of each other's existence. Her company is called Happy Turtle Tea, if you want to look her up. We are in no way affiliated.
Thank you for the belly laughs. Carry on. I'm off to message her about you, now.
You made my morning giggles chaotic!!!! :) Gotta love service people/techs/field reps........especially Comcast when they send 3 different techs out to "fix" the same issue and 2 say can't be done and the last one tells me "piece of cake" - - - keep on writing, Marjie!!!! Your stories are FABULOUS!!!
these are all going in a book, right?
Omfg
This is so good and so true. I love "Comcast rodeo." You're such a great writer, Marjie!
Loved this. Only yesterday it took me 28 minutes to disconnect one part of my ATT service, my home phone line, which had not worked for 2-3 months despite modem resets. Online cancelation was not an option.
when something went wrong with a thingy on the pole, and the pole turned out to be condemned by City Light as too rotten to climb, Comcast ran my cable through three neighbor's gardens to a not-rotten pole about a long block away. This was maybe 4 years ago. When City Light replaced the pole about a year later, Comcast said "we can't climb that kind of pole." When I switched to fiber optic with them about a year ago, they said "we still can't climb that kind of pole." So I have fiber optic up to a pole three long gardens away and then regular old cable for the rest of the journey. I still get pretty good speed.
Then City Light cleared the brush and trees on the hillside behind all those yards and cut the cable. In the fullness of time someone came out and said "we still can't climb the pole" and solved the issue by changing the long cable to one colored orange. Presumably this will alert City Light not to cut orange things buried under piles of blackberries and ivy.
I asked the supervisor WHY they can't climb the pole? No one is "certified" to climb that kind of pole (fiberglass, I think). What does it take to get "certified?" Learn to use a kind of device available on Amazon to climb all sorts of things (a kind of "hitch me up" thing.) Why doesn't someone learn? Well, Comcast doesn't have one of those devices. Why not?
The supervisor said because Comcast won't buy them. Even off Amazon, I guess. He promised me he'd figure out how to get one. That was early December. I'm still waiting.
The only other fiber optic available for my house is a company whose service is so bad said it couldn't fix my non-functioning cable for three weeks. So with Comcast I still at least have garden-based cable and somewhat faster fixes.
We moved from Eastern Massachusetts to Coastal South Carolina in 2001. If it makes you feel,any better the cable situation is the same here. Horrible service, constant cable outages, no one at Spectrum gives even a hint of a s- -t
Merveilleux! I now thank the reps. for the torture sessions, as I need discipline and abuse to firm up my determination not to " lose my s**t" when the cloying patronizing, ineffective, incomprehensible jargon fills my ears!
And I have a front row seat to all of this madness!
Gotta love it!
"somehow both nonexistent and expensive" !!!!
Snort-inducing verbal drugs as usual from the master.
Listen, there's someone I want you to know about- a really cool chick called Andrea who has her own small business making awesome teas. Most of them are inspired by, and named for, some fanbase/nerd-dom or other (such as my favorite, Wookie Cookie, a black tea with fig and other elements); others are without commercial association, but rather are simply delicious and/or useful, such as the carefully researched herbal blend called "Not Today, Satan" which is aimed at relieving menstrual symptoms.
She's passionate about tea, unapologetically snarky in her naming conventions, and was delightfully prompt in responding to my wee-hours invitation to chat via email about literature. I'm dropping her a line about you, too. I don't have any clear goal in putting you on each other's radar, but you seem to share some key overlapping interests and vibes, and I have a similar kind of adoring respect for both of you, and it just seems right that you should know of each other's existence. Her company is called Happy Turtle Tea, if you want to look her up. We are in no way affiliated.
Thank you for the belly laughs. Carry on. I'm off to message her about you, now.
<3 Amy